1xcinta Privacy Policy – Player Data Protection in Malaysia

At 1xcinta, we understand that your personal information is a trust you place in us. This Privacy Policy is written not merely to fulfill legal requirements, but as a testament to our sincere commitment to managing your data in a responsible, transparent, and secure manner.

This policy applies to all users visiting the 1xcinta website at 1xcinta.win, whether you are simply browsing our content, registering as a new member, or a loyal player who has been with us for a long time. Every interaction you have with our platform is subject to this policy.

We take a straightforward approach: we only collect what is truly necessary, use it solely for the stated purposes, and protect it with the latest security technology. No tricks, no hidden terms.

We collect your information through several means — some you provide directly when registering, and some are collected automatically as you use our platform. Here is a full breakdown of each data category we collect:

Information You Provide Directly:

• Registration Information: Full name, date of birth, gender, mobile number, email address and your chosen password.
• Identity Verification (KYC): Copies of MyKad, passport, or other valid identity documents, along with a selfie photo for verification purposes.
• Financial Information: Bank account details, digital wallet account numbers, and other payment method information you register for deposit and withdrawal purposes.
• Communications: Records of conversations with our customer support team via live chat, email, or other channels.

Automatically Collected Information:

• Technical Data: Your IP address, browser type, device operating system, screen resolution, and device language settings.
• Usage Data: Pages you visit, time spent on each page, games you play, wagering amounts, and general activity patterns.
• Session Data: Login records including timestamps, session duration and wagering history associated with your account.
• Cookie Data: Website preference settings, login status and analytics data collected via browser cookies.

Every piece of information we collect has a clear purpose. We do not collect data for the sake of collecting it. Below is the complete list of purposes for which your data is used at 1xcinta:

• Account Management: Creating, verifying and managing your gaming account, including the required KYC process.
• Transaction Processing: Processing all deposits, withdrawals and financial activities related to your account securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse and any suspicious activity.
• Personalise Your Experience: Personalising game recommendations, promotional offers and platform content based on your preferences and activity patterns.
• Customer Support: Providing relevant and accurate assistance when you contact our support team.
• Legal Compliance: Fulfilling the reporting and compliance obligations set by the relevant authorities.
• Service Communications: Sending important notifications related to your account, security, promotions and platform updates.

Your data security is 1xcinta's absolute priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information is always protected against any threat.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is secured with 256-bit SSL encryption — the same industry standard used by leading financial institutions worldwide.
• Secure Servers: Your data is stored in data centers secured with physical access controls, 24/7 monitoring, and multi-layered protection against cyber threats.
• Internal Access Control: Only staff who genuinely require access to specific data to perform their duties are permitted to do so, through a role-based access control system.
• Two-Factor Authentication: Internal admin accounts are protected with two-factor authentication (2FA) to prevent unauthorized access.
• Regular Security Audits: Our platform undergoes regular security assessments and penetration testing by accredited independent auditors.

We do not sell, rent or trade your personal information to any third party for marketing or commercial purposes. This is a core principle we will never compromise on.

However, there are limited circumstances where we need to share your information with certain parties to enable our services to function:

• Payment Providers: Required transaction information is shared with payment gateway providers such as FPX, digital wallet operators and the relevant banks to process your deposits and withdrawals.
• Game Software Providers: Core required game data is shared with game platform providers to ensure smooth game functionality.
• Statutory Authorities: We will disclose the required information to legal or law enforcement authorities when mandated by Malaysian law or a valid court order.
• Analytics Partners: Anonymized usage data (containing no personally identifiable information) may be shared with analytics tool providers to help us understand usage patterns and improve the platform.

All third parties we work with are required to comply with strict data protection standards and may only use shared information for the agreed purposes.

1xcinta uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as maintaining login status and session security settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our website to help us improve platform speed and responsiveness.
• Functional Cookies: Remembering your preferences such as language, display settings and login details to make returning easier.
• Analytics Cookies: Helps us understand which pages are most popular, how long users spend on the platform and common navigation paths.

As a 1xcinta user, you have certain rights regarding the personal information we hold about you. We fully respect these rights and will process any related requests within a reasonable timeframe.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active Account Data: While your account remains active, we retain all relevant information to ensure smooth and uninterrupted service.
• After Account Closure: Core account data and transaction records are retained for a minimum of 7 years after account closure, in compliance with anti-money laundering and tax legal requirements.
• KYC Records: Identity verification documents are retained for the period stipulated by applicable financial compliance laws.
• Communication Logs: Customer support interaction records are retained for 3 years for reference and dispute resolution purposes.
• Analytics Data: Anonymized usage data may be retained for a longer period for long-term trend analysis purposes.

Once the retention period expires, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

The digital world is constantly evolving, and our privacy policy must be updated from time to time to reflect changes in how we operate, legislative changes, or new industry best practices.

• You will be notified of any material changes to this policy via in-platform notifications or an email to the address registered on your account.
• The "Last Updated" date at the top of this page will be updated each time changes are made.
• Continued use of the 1xcinta platform after any policy changes take effect constitutes your acceptance of the updated terms.
• If you disagree with any changes, you have the right to close your account and request a withdrawal of your valid balance before the changes take effect.

If you have any questions, concerns or requests regarding how we handle your personal data, we welcome you to contact us. Our privacy team is fully prepared to assist you.

• Live Chat: The fastest way to get a response — available 24/7 within the 1xcinta platform.
• Privacy Email: [email protected] — for written enquiries that require an official written response.
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours.